Sample report. Cedar & Main is not a real business. The names, reviews, and numbers here are made up to show the format. Your report uses only the public reviews on your own listing.
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Review Analysis · ExampleCedar & Main
What your 40 most recent public reviews say about your business, and what to handle first.
4.4/5
average in this set
40
reviews analyzed
7
1–3 star reviews in this set
Rating mix
5★
29
4★
4
3★
2
2★
3
1★
2
What customers keep saying
Praise
- Explains the options clearly12 mentions
- Quick and helpful service9 mentions
- Clean, welcoming space7 mentions
Complaints
- Wait time was longer than expected4 mentions
- Final price came as a surprise2 mentions
- Needed a second follow-up2 mentions
What to do first
- Contact the two customers who needed a second follow-up, then close the loop in the public reply.
- Set clearer wait-time expectations before the customer arrives. Delays appear in four of the seven negative reviews.
- Keep having the team explain the options clearly. Customers mentioned it more than anything else.
Method: this report analyzes your 40 most recent public reviews. Reply drafts cover up to 40 unanswered reviews from the public review history we can retrieve. We never access your Google account. Theme counts come only from the review text itself.